Shipping

MY SHIPMENT IS STILL IN TRANSIT WHEN IT WAS SUPPOSED TO BE DELIVERED

Most common reasons are: 

• Customs clearance – In general, items shipped to/from countries within the EU do not need special documentation. However, if the package is shipped from/to a country outside of the EU, clearance can be lengthy. Depending on certain factors parcels can be held for duties & excise or documentation.
• Wrong or incomplete address – This is the most common cause for undeliverable shipments. Always double–check if your address has all the necessary details for it to be delivered. Contact the courier company once you have realized that your order has some incomplete or wrong details.
• Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
• Lost package – This is something you would not want to hear. But unfortunately, it is something that could indeed happen. Please contact us to resolve this as soon as possible.
• Undeliverable shipment – The package contains items that are on the list of prohibited and restricted items in your country. In these cases, unfortunately, the courier will either destroy the package or return it to the sender.
• Package Damaged – Depending on the courrier, the package will either be returned to the sender or staff will try and mend the package to resume delivery. This does not only apply for the safety of the goods, but also for the safety of the staff taking care of your package. Therefore, if your package shows any signs of leaking or sharp items inside, the courier will most likely stop its transit.

HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 25 business days of receiving your shipping confirmation email, please contact us name and order number, and we will look into it for you.