Orders are shipped within 3-5 business days. Tracking is provided per email for each order. We offer flat rate shipping to make to ordering process as easy and transparent as possible.
Shipping Costs
We offer flat shipping rates. Actual shipping costs are calculated at checkout and depend on the size and weight of your purchase.
Pre-orders
Be aware when checking out a mixed cart, the order will be put on hold until all items have arrived to be shipped. If you want in stock items to be shipped right away you’ll need to check them out separately.
| Transit Time | |
| Domestic (NL) | 1-3 business days |
| European Union | 3-7 business days |
| Europe (non-EU) | 5-14 business days |
| International | 6-20 business days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 25 business days of receiving your shipping confirmation email, please contact us name and order number, and we will look into it for you.
My order is still in transit after the estimated delivery time
Most common reasons are:
Package Damaged – Depending on the courrier, the package will either be returned to the sender or staff will try and mend the package to resume delivery. This does not only apply for the safety of the goods, but also for the safety of the staff taking care of your package. Therefore, if your package shows any signs of leaking or sharp items inside, the courier will most likely stop its transit.
Customs clearance – In general, items shipped to/from countries within the EU do not need special documentation. However, if the package is shipped from/to a country outside of the EU, clearance can be lengthy. Depending on certain factors parcels can be held for duties & excise or documentation.
Wrong or incomplete address – This is the most common cause for undeliverable shipments. Always double–check if your address has all the necessary details for it to be delivered. Contact the courier company once you have realized that your order has some incomplete or wrong details.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
Lost package – This is something you would not want to hear. But unfortunately, it is something that could indeed happen. Please contact us to resolve this as soon as possible.
Undeliverable shipment – The package contains items that are on the list of prohibited and restricted items in your country. In these cases, unfortunately, the courier will either destroy the package or return it to the sender.